Frequently Asked Questions

mc99 requires a government-issued photo ID for KYC verification. Indonesian residents should submit a clear scan or photo of their e-KTP (national identity card). Alternatively, a valid passport is accepted. We may also request a selfie holding your ID and a recent bank statement or utility bill as proof of address. KYC is mandatory before your first withdrawal.

Standard KYC verification at mc99 is completed within 24 hours on business days (WIB). During peak periods such as Idul Fitri or major sporting events like the FIFA World Cup, processing may take up to 48 hours. You will receive an email notification once your account is verified. We recommend completing verification before making your first deposit to avoid delays.

No. mc99 strictly enforces a one-account-per-player policy. Registering multiple accounts — whether under the same name, email address, device, or IP — is a violation of our Terms & Conditions. Duplicate accounts may be suspended without notice and any associated balances forfeited. If you have forgotten your login credentials, use the password reset function or contact support.

If you are unable to log in, first try resetting your password using the "Forgot Password" link on the login page — a reset link will be sent to your registered email. If your account has been locked due to multiple failed attempts, wait 30 minutes before trying again. For persistent issues, contact our 24/7 support team via live chat or email at [email protected].

BCA bank transfers to mc99 are typically credited within 3 to 10 minutes during standard banking hours (WIB). Transfers made during system maintenance windows or after midnight may occasionally take up to 30 minutes. mc99 processes deposits automatically — once your transfer is confirmed by the BCA network, funds appear in your account balance without manual intervention.

The minimum deposit on mc99 is Rp 25.000 for most payment methods, including BCA, BRI, BNI, and Mandiri bank transfers. For e-wallets such as OVO, DANA, GoPay, ShopeePay, and LinkAja, the minimum deposit is Rp 10.000. There is no maximum deposit limit, though very large single transfers may trigger an additional identity verification step per our security policy.

The minimum withdrawal to a Bank Mandiri account on mc99 is Rp 50.000. Withdrawals are processed within 5 to 15 minutes for verified accounts during standard hours (WIB). Bank Mandiri transfers submitted after 22:00 WIB may be processed the following morning due to inter-bank settlement windows. There are no withdrawal fees charged by mc99, though your bank may apply its own transfer charges.

Yes, mc99 fully supports OVO, GoPay, DANA, ShopeePay, and LinkAja for both deposits and withdrawals. E-wallet transactions are typically the fastest method, with most credits appearing within 1 to 5 minutes. To deposit via OVO, select OVO in the cashier section, enter your registered OVO phone number, and approve the payment notification sent to your OVO app.

mc99 does not charge any platform-side fees on deposits or withdrawals. However, your bank or e-wallet provider may apply standard inter-bank or transfer fees on their end — for example, BRI and CIMB Niaga may charge a nominal fee for transfers to external accounts. We recommend checking your bank's fee schedule. mc99 will always display the exact IDR amount credited to your account.

mc99 supports withdrawals to all major Indonesian bank accounts, including BCA, BRI, BNI, Bank Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), Bank Permata, and Bank Danamon. The bank account used for withdrawal must be registered in your own name and match the name on your verified mc99 account. Third-party withdrawals are not permitted.

mc99 offers an extensive range of football markets covering BRI Liga 1 (including Persija Jakarta, Persib Bandung, and Bali United), the English Premier League, La Liga, Serie A, Bundesliga, UEFA Champions League, Piala AFF, and FIFA World Cup qualifiers. Markets include full-time result, Asian handicap, over/under, both teams to score, correct score, first goalscorer, and multi-leg mix parlay accumulators.

For BRI Liga 1 matches on mc99, all bets are settled on the official 90-minute result (plus referee stoppage time) unless otherwise stated. Matches abandoned before 90 minutes are void and stakes refunded. Live betting markets close and resume according to match momentum. Voor bola (Asian handicap) lines are updated in real time. Odds for Timnas Indonesia fixtures may differ due to higher market demand.

Yes. mc99 offers togel (Indonesia's traditional numbers lottery), and you can fund your account using OVO to participate. Simply deposit via OVO in the cashier, then navigate to the Togel section. mc99 hosts multiple togel markets including Singapore, Sydney, and Hongkong pools with draws scheduled throughout the day (WIB). Minimum bet per ticket starts from Rp 1.000.

mc99 features live sabung ayam (traditional cockfighting) streaming with real-time betting markets. To place a bet, navigate to the Live Arena section, select an active fight, and choose Meron (the red-corner rooster) or Wala (the blue-corner rooster). Odds update in real time before and during each fight. Minimum bet is Rp 10.000 per selection. All fights are streamed live in HD with a backup stream option.

Yes, mc99 is fully optimized for mobile browsers on both Android and iOS devices. The platform uses a responsive design that adapts seamlessly to smartphones and tablets — no app download is required. Simply open your preferred mobile browser (Chrome, Firefox, or Safari), navigate to mc99.cam, and log in as normal. All games, betting markets, and cashier functions are available on mobile.

New mc99 members are eligible for a welcome deposit bonus on their first qualifying deposit. To claim it, ensure you opt in to the welcome offer during registration or in the Promotions section before making your first deposit. The bonus is credited automatically once your deposit clears. Welcome bonus funds are subject to wagering requirements — please review the full bonus terms before claiming.

Wagering requirements vary by promotion type on mc99. Sports betting bonuses typically carry a rollover of 5x to 8x the bonus amount on qualifying bets with minimum odds. Slot and casino bonuses generally require 20x to 30x wagering on eligible games. All wagering must be completed within the promotion's validity period (usually 7 to 30 days). Full terms for each promotion are listed on the Promotions page.

No. Bonus funds and any winnings derived from bonus funds cannot be withdrawn from mc99 until the full wagering requirement has been satisfied. If you attempt a withdrawal while a bonus is active and uncleared, the bonus and associated winnings will be forfeited. You may choose to forfeit the bonus manually in your account settings if you prefer to withdraw your deposit balance without completing the wagering.

Yes, mc99 operates a tiered VIP loyalty program rewarding consistent players with escalating benefits. As you accumulate betting volume, you advance through Bronze, Silver, Gold, Platinum, and Diamond tiers. Higher tiers unlock faster withdrawal processing, dedicated account managers, elevated deposit limits, exclusive cashback rates, and invitations to special promotional events tied to major tournaments like the Champions League and BRI Liga 1 playoffs.

mc99 operates under an internationally recognized gaming license and employs 256-bit SSL encryption across all transactions and account data. Our RNG-based games are certified for fairness by independent auditors, and our live casino tables use Evolution Gaming and Pragmatic Play Live infrastructure with real-time monitoring. Player funds are held in segregated accounts, ensuring your balance is protected independently of operational funds.

mc99 uses end-to-end SSL/TLS encryption for all data transmission between your device and our servers. Sensitive financial data — including bank account numbers and e-wallet credentials — is tokenized and never stored in plain text. Two-factor authentication (2FA) is available and strongly recommended for all accounts. Our full data handling practices are detailed in the mc99 Privacy Policy.

mc99 provides a comprehensive set of responsible gaming tools accessible from your account settings: daily, weekly, and monthly deposit limits; loss limits; session time-out timers (30 minutes to 24 hours); reality check reminders; cool-off periods (24 hours to 7 days); and self-exclusion for 1 month, 3 months, 6 months, 1 year, or permanently. All restrictive controls take effect immediately upon activation.

You must be at least 21 years of age to register and play on mc99. This is a strict, non-negotiable requirement. All accounts undergo mandatory KYC age verification using a government-issued e-KTP or passport. Any account found to belong to a person under 21 will be suspended immediately, all bets voided, and deposited funds returned. mc99 actively prevents underage gambling and supports parental control measures.

To activate self-exclusion on mc99, log in to your account, go to Account Settings, and select the Responsible Gaming tab. Choose your preferred exclusion duration (1 month, 3 months, 6 months, 1 year, or permanent) and confirm. The exclusion takes effect immediately — all access, deposits, and marketing communications are suspended. If you need urgent assistance, contact support at [email protected] or via live chat 24/7.